Last updated: 23 October 2026
JT’s His and Hers Gift Shop Ltd. (“JT’s”, “we”, “us” or “our”) operates jtsgiftshop.com and supplies gifts and personalised products in Trinidad and Tobago. We currently serve the Trinidad and Tobago market and do not offer international sales. This policy explains how we handle personal information through our website, customer accounts, orders, design uploads, enquiries and communications, including email and WhatsApp.
This policy provides information about our practices; it is not a blanket consent to every use of your information. Where consent is required, we will ask for it for the relevant purpose. Nothing in this policy removes rights or remedies available under applicable law.
1. Who to contact
JT’s His and Hers Gift Shop Ltd. is responsible for personal information under its control. Send privacy questions, requests or complaints to admin@jtsgiftshop.com, with the subject “Privacy request”. You can also contact us on +1 868 783 4438. Please identify the relevant order or account, but do not send full card details, passwords or unnecessary identity documents.
2. Information we collect
- Orders and delivery: your name, email address, telephone number, billing and delivery details, purchases, personalisation instructions, gift-recipient details you supply, delivery updates and correspondence about the order.
- Accounts: registration and account details, saved addresses, order history and authentication information needed to manage account access. Guest checkout is available.
- Personalised products: photographs, names, dates, messages, artwork, designs and other files or instructions you submit. Files can contain information about other people and embedded information such as photo metadata.
- Payments: payment method, transaction references, payment status, and information needed for refunds, reconciliation and disputes. The information a payment provider collects depends on the method you select.
- Enquiries and preferences: the messages you send us, records needed to resolve your request, and your marketing permissions and opt-out choices.
- Website activity: IP address, browser and device information, pages viewed, interactions, referring pages, timestamps, session identifiers and cookie-related information. These details may be personal information when they identify you or can be linked to you.
We receive information directly from you, from a purchaser who orders a gift for you, through website technologies, and from providers involved in payments or fulfilment. Please supply only information needed for the service. Do not upload identity documents, financial records, medical information or other sensitive material unless we have specifically agreed a necessary and lawful way to handle it.
3. Why we use information
- To respond to enquiries, prepare quotations, create and personalise products, process payments, arrange delivery, and manage returns, refunds and complaints.
- To create and administer accounts, provide order updates and customer support, and communicate about a transaction.
- To operate, maintain and improve the website, understand its use, diagnose faults and protect accounts and transactions against misuse or fraud.
- To send promotional email or WhatsApp messages only after obtaining your permission, and to record and respect your choices.
- To maintain business and accounting records, meet applicable legal obligations, and establish, exercise or defend legal claims.
- To use information for another purpose only where we explain that purpose and obtain any permission required by applicable law.
Some details are necessary to fulfil an order or respond to a request. If you do not provide them, we may be unable to supply the relevant service. Optional marketing permission is not a condition of buying a product.
4. Photos, designs and information about other people
We use submitted files and personalisation details to prepare, produce and fulfil your order and address issues relating to it. Please ensure you have the necessary rights and permissions to supply information or images of others, including a parent’s or guardian’s permission where appropriate for children’s images. This does not remove our own responsibility to handle the information appropriately.
We delete customer-uploaded photos and design files after fulfilment rather than keep them as a library for future reorders. If you want the same design again, you may need to provide it again. Deletion of uploads is separate from retention of transaction records. Contact us if you have concerns about a particular file or a deletion request.
We ask for separate permission before posting customer photos or finished personalised gifts containing identifiable personal information on our website or social media. Placing an order does not itself give that permission. You may withdraw permission for future promotional use by contacting us. We can address content we control, but cannot guarantee removal of copies independently shared by others.
5. Payments
Available payment methods are shown at checkout. Our store currently has WiPay credit/debit card processing and a PayPal card option enabled. Payment providers handle information needed to authorise transactions, prevent fraud and meet their own legal obligations. We use transaction information to manage your order. Enter full card details and security codes only in the payment fields provided for that purpose; do not send them by email, WhatsApp or a design upload.
You should review the privacy notice supplied with your chosen payment method, including WiPay’s Privacy Policy. Payment providers are responsible for their independent processing; we remain responsible for information under our control.
6. When information is disclosed
Information may be disclosed, as needed for the purposes explained here, to payment providers; delivery and printing or production providers involved in an order; website hosting, storage, email, technical support and security providers; Cmsmart cloud services where used to render print-ready artwork; analytics and advertising services described below; and professional advisers assisting with legal or accounting matters. We limit disclosures to information relevant to the purpose.
We may also disclose information where legally required, in response to a valid legal process, or where lawfully necessary to investigate fraud, protect safety or defend legal rights. A business restructuring or transfer may involve relevant customer records, subject to applicable privacy obligations. We will obtain consent for additional disclosures where required.
7. Cookies, analytics and advertising technologies
The website uses cookies and similar technologies. Essential functions include remembering a shopping cart, maintaining sessions and account access, and supporting security. Blocking essential cookies may prevent parts of the store from working.
The site includes Google Analytics, WooCommerce-related analytics and a Facebook/Meta integration. Depending on configuration and your interactions, these services may collect device identifiers, website activity, pages or products viewed and transaction-related events for measurement or advertising. Such data should not automatically be treated as anonymous. Google or Meta may process information under their own privacy notices and may link it with other information they hold.
Browser settings can block or delete cookies. You can also use privacy and advertising controls offered by the relevant providers. These controls have different scopes: deleting cookies alone does not necessarily prevent every form of measurement or sharing. Where applicable law requires prior consent for non-essential tracking, that consent must be obtained before the relevant tracking operates; simply displaying this policy does not supply it.
For more detail, see how Google uses information from partner sites and WooCommerce’s cookie documentation. Contact us with questions about the services used on this store.
8. Marketing and social platforms
We ask permission before sending promotional email or WhatsApp messages. Use an email unsubscribe link, reply to a promotional WhatsApp message asking us to stop, or contact admin@jtsgiftshop.com to withdraw that permission. Order confirmations, delivery updates and necessary service messages are separate from marketing and may still be sent. We may keep a minimal record of an opt-out so that we can respect it.
When you follow a social link or contact us through WhatsApp, Instagram, Facebook, TikTok or Threads, the platform’s own privacy terms also apply. Public comments can be visible to other people. Please use a private channel for order details and avoid posting sensitive information publicly.
9. Overseas processing
Serving customers only in Trinidad and Tobago does not mean every technology provider processes data locally. Website, payment, communications, analytics and social-platform services can involve processing in other countries, where privacy laws may differ. Overseas disclosures remain subject to applicable legal requirements. Contact us for information about providers relevant to your order or concern.
10. Retention and deletion
Customer-uploaded photos and design files are deleted after fulfilment as described above. Other records may be needed for account administration, customer support, accounting, refunds, payment disputes, fraud prevention or legal obligations. The appropriate period depends on the record, the purpose, and applicable requirements; a dispute or lawful preservation obligation may require specific records to be retained longer.
Our store currently has no automatic deletion period configured for customer accounts or order records. These records are therefore not automatically erased after a fixed interval. You can request a review or deletion through the contact details above. We will consider the request against applicable rights, outstanding transactions and lawful retention needs, explain any restriction, and address records no longer required. Deleting an account or upload does not automatically delete records independently held by a payment provider, delivery service or social platform.
11. Access, correction, consent and complaints
Contact us to ask what personal information we hold about you, how it has been used or disclosed, to request access or correction, to request deletion, to withdraw consent for a consent-based use, or to raise a privacy complaint. Depending on applicable law, additional rights or limitations may apply. Withdrawal does not undo processing already lawfully completed, and some information may still be necessary for an outstanding order or legal obligation.
We may take proportionate steps to verify your identity or your authority to act for someone else before releasing or changing information. Please give enough detail for us to locate the relevant records. We will respond within any applicable legal deadline and explain material delays or reasons a request cannot be fully met. We may need to protect another person’s information or legally privileged material. Raising a complaint with us does not prevent you from using any complaint or legal remedy available under applicable law.
12. Children and security
Our purchasing and account services are intended for adults. An adult ordering a personalised gift may submit a child’s name or image with appropriate authority. If you believe a child has independently supplied information without appropriate permission, contact us so we can investigate and take appropriate action.
We take reasonable measures to protect information against unauthorised access, loss, misuse or disclosure, having regard to its sensitivity. No website, transmission or storage system can be guaranteed completely secure. Keep account credentials private and report suspected misuse promptly. If a security incident occurs, we will assess it, take appropriate action, and provide notifications where required by applicable law.
13. Changes to this policy
We may revise this policy when our services, practices or legal obligations change. The updated version will appear on this page with a revised date. Where a change requires a separate notice or fresh consent, publishing revised wording alone will not replace that requirement. Our Refund and Returns Policy separately explains return and refund arrangements.